A ticketing system is the most widespread communication channel that web hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to handle an issue that takes a certain period of time to investigate or that needs to be forwarded to an administrator. Thus, all responses supplied by either party will be stored in the very same location in case someone else needs to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, so you will need to sign in and out of at least 2 accounts in order to do a specific procedure or to contact the hosting company’s client support team. In case you’d like to manage a handful of domain names and each one of them is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. In addition, it could take a considerable span of time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud packages come bundled with an integrated support ticket system, which is included in our custom-created Hepsia Control Panel. As opposed to other similar tools, Hepsia will allow you to manage everything connected with the web hosting service itself in the same place – payments, web files, e-mails, support tickets, etc., avoiding the necessity to sign in and out of different interfaces. In case you have any pre-sales or technical questions or any problems, you can send a ticket with just a few clicks of the mouse without ever signing out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of articles, which will provide you with more information and which may help you fix any specific problem even before you actually submit a ticket. We guarantee a ticket response time of no more than one hour, even in case it is a weekend or a public holiday.