Integrated Ticketing System in Cloud Hosting
Our Linux cloud packages come bundled with an integrated support ticket system, which is included in our custom-created Hepsia Control Panel. As opposed to other similar tools, Hepsia will allow you to manage everything connected with the web hosting service itself in the same place – payments, web files, e-mails, support tickets, etc., avoiding the necessity to sign in and out of different interfaces. In case you have any pre-sales or technical questions or any problems, you can send a ticket with just a few clicks of the mouse without ever signing out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of articles, which will provide you with more information and which may help you fix any specific problem even before you actually submit a ticket. We guarantee a ticket response time of no more than one hour, even in case it is a weekend or a public holiday.