1 hour ticket response
Quick assistance is our most important responsibility and that’s why we’ve got a team of experienced customer support engineers who are ready to offer a prompt solution to any question that you might possibly have. Just open your helpdesk ticket from the Web Control Panel and we will reply within one hour in the worst case scenario. Actually, we strive hard and aim for a 20–minute trouble ticket response time.
A Premium–Quality Tech Support Service
Each member of our client support team has several years of experience in the Linux cloud packages business and the vast majority of them have worked for us for at least 5 years. They are all eager to respond to all your inquiries in the most proficient manner possible.
An Easy–to–Navigate Help Center
To help you find a quick hint on how you can use a specific feature, we have integrated a truly user–friendly Help section in the Web Control Panel. You can browse through a huge selection of web hosting account management articles and website management articles, have a gaze at our F.A.Q. section or watch our step–by–step video tutorials.